Contact us

Contact us

Have a question about our design philosophy, or need assistance with your Future Scale timepiece? Our team is here to help you navigate the future of timekeeping.

Get in Touch

• Email: futurescalewatch@outlook.com

• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)

Communication Terms & Guidelines

1. Response Efficiency We aim to respond to all inquiries within 24–48 hours. To help us serve you better, please provide a clear subject line (e.g., "Order Support" or "Design Inquiry").

2. Order Support If you are contacting us regarding a purchase, please include your Order Number (e.g., #FS1001) in your email. This ensures our team can access your shipment status immediately.

3. Address Accuracy Please ensure your shipping details are correct at checkout. Address modifications can only be processed within 2 hours of order placement due to our rapid fulfillment system.

4. Privacy & Data Security Your communication with us via futurescalewatch@outlook.com is protected. We use your provided information solely to resolve your requests and will never disclose your personal details to unauthorized third parties.

5. Professional Conduct At Future Scale, we value professional and respectful interaction. We are committed to resolving every issue for our community, and we appreciate your patience and courtesy during the support process.