We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@gormanwatch.com . If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@gormanwatch.com, or by filling the form on the contact us page. 

Free Returns
No restocking fees are charged for returns that comply with our shipping policy. **Please note that tariffs or import duties may be nonrefunable.** 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Order cancellation
If your order has not shipped/shipping label has not been created the order can be cancelled. After label is created the order will be shipped and cannot be cancelled. If you have made a mistake please contact us immediately. 

Exceptions / non-returnable items
Certain types of items cannot be returned, such as those that have been customized (i.e. straps or watches).

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Tracking and insurace 
It is highly recommedned that you choose a postal or courier service that offers tracking. Adding insurance is up to you, however we cannot refund items that are lost in the mail.